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Snakku Help Center logo

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My box is damaged and/or snacks in my box are broken

We try our best to package the Snakku boxes so it can withstand the journey to your place. We understand that each box goes through its own unique journey and may be dropped, tossed, or endure additional stress. 

The snacks can be fragile or temperature-sensitive in nature. If you are in a humid or warmer area, we recommend that you ship the boxes to a commercial address (ie: your work location) where there is ample cooling and someone available for picking up the boxes.

If you are unhappy with the condition of your box/snacks upon arrival, please contact us at[email protected]

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