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6 articles


How much is shipping?

Shipping is FREE for all customers for both the Original Snakku Box and the Tasting Box. The Tasting Box is NOT available outside of the US.  Individual snacks bought on our Snack Shop is only available for US customers. There is a $5 flat shipping o

How do I change my shipping address?

*For Existing Customers:  Signature Snakku Box: Please note all address changes need to be made before the last day of the month prior to month that you will be getting the box. (Ex: April box ships out on April 5, so all changes must be made by M

Do you provide tracking information?

We provide tracking for Individual Snack Orders from our Snack Shop and for Tasting Box subscribers. We do NOT provide tracking for the Signature Snakku Box. This is because providing tracking for shipping out of Japan would be extremely costly :(  A

When will my box ship?

For Signature Snakku Box: The cut-off date for that month's Snakku box is the first day of the month for the month the boxes ship out. (For the November Box, the last day to order is November 1). We try to ship out all the boxes by around the 5th o

When will I receive my box?

We hope to ship out all the Signature Snakku boxes by the 5th of every month. You will receive an email when your box ships out. Signature Snakku Box: Shipped out around the 5th of every month. You will receive an email when your box ships out. Ship

My order says fulfilled but I haven't received it yet

If you logged into your account and it says the order is "Fulfilled" but you haven't received a shipment notification email, then most likely your box hasn't shipped out yet. Our system automatically labels all orders as shipped on the day that the o