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Snakku Help Center logo

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Billing & Payment

5 articles


What payment methods can I use?

We currently accept all major credit cards (Visa, MasterCard, Discover, JCB, Diners, AmericanExpress) through our extra secure checkout. We'll never share any of your details with anyone else. You can also use prepaid gift cards and debit cards. Alth

How do I update my billing address or credit card info?

You can easily change your shipping address by following the guide below for ONLY future recurring subscriptions (boxes which are shipping out next month - NOT the current month's box).  Log into your account by going to and then going t

When will I be charged for my subscription?

Immediately after your first order you will receive your initial charge for Snakku.  How to calculate your next billing date: 1 Month Snakku Subscription Charged on the 1st of every month after your first month If you subscribed on Jan 8, your fir

Is a 3 or 6 month subscription charged up front?

Yup. You're charged the full cost of all the boxes at the time of purchase.  Multi-month subscription are discounted, compared to the 1 month subscriptions. Also, all subscriptions auto-renew. If you would like to cancel the auto-renew, simply log in

What is your refund and exchange policy?

If for any reason you are not happy with Snakku, you can drop us a line at [email protected] and let us know why you weren't satisfied with the Snakku experience.  We have a 100% satisfaction guaranteed policy. We'll refund the full cost of the subscr